We take all complaints seriously and endeavour to resolve your concern as promptly and amicably as possible.
How to make a complaint
If you wish to make a complaint you can contact us by
• Letter: Supporter Services AMREF UK
Lower Ground Floor,
15-18 White Lion Street,
• Telephone: 020 7269 5520
What happens next?
We will acknowledge receipt of your complaint within 14 days of receiving it and let you know how we will be proceeding; in some cases we will be able to resolve the problem immediately. We may need to ask you for further information.
If the complaint warrants further investigation we will let you know, and we will inform you of the outcome within 60 days of receiving the initial complaint.
Your case will be investigated by our Complaints Coordinator, and if necessary will be referred to our Chief Executive Officer and/or our Board of Trustees.
If we are unable to resolve the matter to your satisfaction you have the option of contacting the FRSB (Fundraising Standards Board) within 2 months to investigate further http://www.frsb.org.uk/
For more information on the Institute of Fundraising Codes of Practice visit:
For more about Data Protection laws and your rights visit: http://www.ico.gov.uk/what_we_cover/data_protection.aspx